It takes technology to grow and support an increasingly complex IT environment. It’s important to partner with a company that can provide the expertise you need to keep that technology up and running, protected and your company profitable. Many growing businesses look to Managed Service Providers (MSPs) to help. Whether you have an existing IT department, or work with multiple external resources, you probably have a few questions about what an MSP can do for you. Here are some of the most common questions. 

What are Managed IT Services?

Managed IT Services let you outsource support of your technology to a specialized service provider, commonly known as a Managed Service Provider or MSP. Specific services vary from vendor to vendor, but core responsibilities include monitoring, management and problem resolution for your network and IT systems.

ICS Managed IT proactively monitors and maintains your technological environment in order to prevent problems and reduce resolution times. Fewer inconveniences will result in increased satisfaction for your employees and customers alike when you work with ICS as your IT company. Some of the services ICS offers includes Managed IT, Cybersecurity, Modern Office, Unified Communications, IT Projects and Managed Print. 

How can Managed IT Services help you?

One of the key aspects of managed services is the ability to decrease, even eliminate, costly downtime. Through continuous monitoring, MSPs can spot-check your network for issues and remediate them quickly before it causes any larger problems. MSPs can also identify and resolve less obvious, but equally costly, issues such as sluggish systems that slow down employees. With the right technology and the right partner managing it, you can make sure all your technology keeps running at peak performance, maximizing your team’s efficiency and productivity. All this directly impacts your bottom line.

ICS offers real-time security and monitoring. Cyberthreats never take a break, so we don’t either. Our network monitoring solutions provide a nonstop approach to keeping your data and systems functional. ICS takes proactive measures so that your team never misses out on the connection they need.

Why Should You Partner with an MSP?

Partnering with an MSP allows you to leverage an entire team of experts across a wide range of specialties for the cost of hiring a single in-house technician. Here’s a list of some other reasons businesses are looking to MSP to handle their technology:

  • Simplify budgeting with predictable, fixed monthly costs
  • Have one place to call for everything IT and eliminate vendor finger-pointing
  • Get technical support 24/7
  • Gain peace of mind knowing when there’s a problem, it’ll be resolved quickly and completely
  • Proactively prevent problems before they cause downtime
  • Minimize risk by keeping antivirus, patches and backups current
  • Close coverage gaps—whether they’re for specific expertise, after-hours or geographical
  • Leverage the latest technology to drive growth and innovation


Not sure if an MSP is right for you? We’d like to answer your specific questions to see if partnering might be a smart move. Schedule a consultation today to speak to an IT expert and learn more about how ICS Managed IT can help your business.