Technology demands urgency, reliability and planning. At ICS we offer Managed Services that are tailored specifically to your company’s needs. With over 50 engineers on staff, we have the knowledge pool to create innovative solutions to optimize your business operations that in turn makes your employees more efficient and your business run smoother. What is managed services? What do they include?
Managed Services allows a business to offload their IT operations to a service provider, known as a Managed Service Provider. If you fall behind in keeping up with things such as backups, patches and security, the odds greatly increase that you’ll face an IT outage or another problem down the road that will negatively impact your business. The MSP assumes ongoing proactive support to keep you from having an outage along with managing day to day support needs of your employees. With Managed Services, clients receive Strategic IT Consulting, 24/7 Support and Technology Insight Reviews (TIR’s).
What makes ICS Managed Services different from the rest?
- 24/7/365 NOC: We have a fully staffed after hours service team that is focused on taking helpdesk calls and keeping servers, workstations and firewalls up to date and running efficient through patching and maintenance by using our remote monitoring tools.
- Dedicated Help Desk: Staffed with knowledgeable, determined and available techs that answer your call and begin to start troubleshooting right away to eliminate as much downtime as possible.
- ICS Service Pod’s: Each ICS service team has a list of dedicated accounts that they support on a daily basis. This way you become very familiar with who is working on your systems and you are not getting a different engineer every time you need help.
- Insight Technology Reviews: Transparency, we give you an inside view of everything that is happening with your technology. Every Managed Services Client has a dedicated Customer Success Manager who provides monthly service reports, Project Updates, Client Satisfaction Reports, 5 year Road Maps, and a breakdown of each critical asset that we manage.
We are your trusted IT partner that helps your company accelerate business objectives by using strategic technology solutions and growth planning. Our teams are dedicated to helping your employees 24 hours a day, 7 days a week. Let us focus on your technology, so you can focus on your business.