Our Leadership Team
We have a passionate, talented team that is dedicated to providing top-notch IT and telecommunications services. With offices in Endicott, Syracuse, Ithaca and Auburn, our team of nearly 150 people are ready to help you.
Beau has served in his current role at ICS since 2020. Prior to starting in this position, he worked as an Account Manager at ICS for 5 years helping to build the partnership between ICS and our customers. Beau’s focus in his current role is to help guide the team of technicians in the Endicott office. He helps to develop a positive culture within the team, provide leadership and guidance for the technicians, as well as work towards improving efficiencies. The end goal Beau has in this role is to guide a team that deliveries a positive experience for all customers that interact with ICS. Prior to joining ICS, Beau has led teams to success, developed leadership skills, and team building techniques, while serving as a College Soccer Coach. He continues to follow this passion by coaching the local youth on his free time, as well as participating in various Boards, giving back to the community. Beau has earned a Bachelor’s Degree in Business Administration. He lives with his wife and three children locally to our Endicott office.
Karen joined ICS in 2005 as the Office Manager, transitioned to the Finance Supervisor and now holds the position of VP of M&A Integration. Through the growth of ICS, Karen has developed an insight into the daily operations of all departments which has helped define process, procedures, and employee growth within each department. Karen has participated in the Business Leadership Institute of Binghamton NY as well as the Greater Binghamton Education Outreach Program. When she is not in the office she can be found in her gardens or out antiquing!
Peter started at ICS in 2016 as a Systems Engineer, he has over 10 years of experience in the technical field, from computer sales to systems administration for non-profits. In 2020, Peter moved into the role of Technical Lead with a focus of driving service operations and technical mentoring for the service team at the Endicott branch. As he continues to build his skill set and others around him, he is always looking for new ways to improve service delivery and efficiency for clients.
Rob has served as COO at ICS since 2014. His focus is on leading the team to drive service excellence to provide an exceptional customer experience. Through his professional career, Rob has demonstrated his strengths in organizational efficiency, process optimization and employee development skills contributing to ICS’s breadth of services and relevancy as an industry leader. Rob lives in NY with his wife and five children. He deeply shares ICS’s purpose, cause and passion, to make a difference every day.
Nancy brings over 30 years of financial and leadership experience to ICS, with experience in several industries including banking, manufacturing, social services, and IT/managed services. Her focus is on business intelligence and reporting. Nancy has a Bachelor’s Degree in Business Administration from Bryant University. She lives in Massachusetts with her husband, her two children and their families also reside in Massachusetts. Nancy works out of ICS’s Auburn location.
Jeremy’s career with ICS started in 2014 as a field technician, and quickly moved up to manage the Centralized Services department. He is currently the Onboarding Client Manager, ensuring the processes and procedures for bringing new contract clients under ICS’ support are followed. His interest in electronics and computing started in 1990, when he joined the Army as a Satellite Communications Radio Operator. After the Army, he progressed through the ranks of various companies encompassing computer sales, home automation and IT management. He lives in central Massachusetts with his wife, son, and twin daughters and works out of the Auburn location.
Gaile has been with ICS since 2013. Gaile has decades of experience focusing on sales and business development where she has had a positive impact in building relationships with her clients while delivering the technology solution they need. Prior to joining ICS, Gaile held various sales and business development positions in manufacturing, channel distribution, and managed service while working with SMB businesses to improve their technology landscape. She has earned her Bachelor of Science Degree in Business Management. Gaile lives with her husband Bob, along with son and daughter in Massachusetts and works in the Auburn MA location.
Jim has over 20 years of HR Executive-Level Leadership experience in the Technology and Healthcare industries. Jim’s team works to ensure that ICS is an employer of choice with a positive, engaging work culture. Jim holds a Bachelor’s degree in Economics from DePauw University and a Master’s in HR Management from the Krannert School of Business at Purdue University. Jim has two grown children and lives with wife in Endicott, NY. Jim works primarily in our Endicott office.
Jim has over 20 years of HR Executive-Level Leadership experience in the Technology and Healthcare industries. Jim’s team works to ensure that ICS is an employer of choice with a positive, engaging work culture. Jim holds a Bachelor’s degree in Economics from DePauw University and a Master’s in HR Management from the Krannert School of Business at Purdue University. Jim has two grown children and lives with wife in Endicott, NY. Jim works primarily in our Endicott office.
I have lived in the Syracuse area just about my entire life and graduated from Cicero-North Syracuse High School. I received my BS degree in Computer Science from SUNY Polytechnic Institute and my MBA from Columbia College. I started my career at Time Warner Cable now called Spectrum where I stayed for 16 years moving into various management positions throughout the company and most recently overseeing multiple retail store locations as a District Manager. After Spectrum I took a District Manager position for a construction support company called Tradesmen International before moving to ICS. Some of my responsibilities include leading a team of engineers, and staff to achieve the metrics and goals set forth by the company.
"Believe in yourself and you will be unstoppable" I'm excited that ICS is growing and changing to adapt to the marketplace. I'm looking forward to being part of the team that helps ICS succeed.
Tad is a Vestal native and a graduate of both SUNY Broome and Binghamton University. After obtaining his NYS CPA license he went into private practice and before joining ICS was most recently the Controller for National Pipe and Plastics for close to 7 years. Tad is responsible for the overall Finance/Procurement/Admin functions and the day-to-day management of those departments. I am very excited to be a part of the ICS family. I am very grateful to be a part of ICS and I am very much looking forward to growing with such a wonderful company.
I come from a diverse background in computer support and related disciplines and have worked for an Information Technology consulting group and a Managed Service Provider.
Some of my roles and responsibilities include: driving the service team to achieve optimal performance and efficiency, working to help the development of our technical staff of team(s), mentoring/coaching a team of engineers to troubleshoot and optimize their efficiency, and providing excellent problem-solving skills.
When I am not at the office I enjoy camping, fishing, hiking, biking, cooking, gardening, movies, concerts/music and family events.
Cindy has a strong track record of success in the IT Managed Services Industry, most recently serving as Director of Operations at Integrated IT in Westfield, MA. As ICS continues to grow, Cindy will provide leadership and strategic direction to our centralized service teams that support customers across all regions. These teams include the Phone Support Team, The Projects Team, Infrastructure Management and Alerting, Client Onboarding and Technical Escalation teams.
Cindy was named in the Top 25 Women in IT Managed Services recently by IT Services Report. She lives in Central Massachusetts and will be primarily working out of the Auburn, MA location. In her free time, Cindy enjoys golfing, doing home improvement projects and participating in dog rescue organizations.
Sean is a Binghamton native who graduated from SUNY Broome and has over 15 years of management experience.
Sean lives in Vestal, NY and will be working out of Endicott, NY. In his free time, Sean enjoys PC Building, Sports (Watching and Playing), Gaming, Comic Book Collecting, Traveling, Music, TV Shows and Movies.
Sean stated - “It is an honor to be selected to join an organization such as ICS. From their success and growth in the industry and their commitment and passion for the local communities and the people they serve, it will be a fantastic opportunity to join a great team and organization. I’m looking forward to helping be a part of the company’s future success.”