Our Leadership Team

Director of NY Region

Beau has served in his current role at ICS since 2020. Prior to starting in this position, he worked as an Account Manager at ICS for 5 years helping to build the partnership between ICS and our customers. Beau’s focus in his current role is to help guide the team of technicians in the Endicott office. He helps to develop a positive culture within the team, provide leadership and guidance for the technicians, as well as work towards improving efficiencies. The end goal Beau has in this role is to guide a team that deliveries a positive experience for all customers that interact with ICS. Prior to joining ICS, Beau has led teams to success, developed leadership skills, and team building techniques, while serving as a College Soccer Coach. He continues to follow this passion by coaching the local youth on his free time, as well as participating in various Boards, giving back to the community. Beau has earned a Bachelor’s Degree in Business Administration. He lives with his wife and three children locally to our Endicott office.

Printer Service Manager

Charles has been with ICS since 2007 and has worked in the copier/printer field for 33 years. His primary role is to maintain customer relationships to make sure their needs are being addressed and met. Charles was self employed from 1994-2007 and in 2007 his company was acquired by ICS. He lives with his wife in New York and works out of ICS’s Endicott headquarters.

SENIOR CIO - SPECIAL PROJECTS

James’ career with ICS spans the past decade, joining the company in 2010 as virtual chief information officer & senior networking engineer. Since then, King’s work has merited a series of other promotions, including to vice president of business development in 2012, chief information officer/chief security officer in 2015 and board member & chief information security officer in 2018. Before ICS, King held various high-level IT positions working in application development and as an IT manager for multiple companies.  James holds multiple Microsoft certifications and is a CISSP (Certified Information Systems Security Professional).

Customer strategy manager

Chad joined ICS in 2012 on the help desk and has held various roles on the service side until landing in account management in 2018. His focus is on existing customer relationships and helping guide them through technology challenges while increasing productivity through technology. He currently lives locally in the Southern Tier with his wife, daughter, and 2 dogs (Saint Bernard and African Mastiff). He is a long-time volunteer firefighter (20+ years), currently serving as an assistant fire chief at that department. He works primarily out of the Endicott office.

UC SERVICE/PROJECT MANAGER

Joe has been working for our unified communications department since 2017; stepping into the Manager role in 2020. Joe’s focus is on designing and implementing a wide range of telecommunications systems including structured cabling, access control, camera systems and phone systems to meet the individual needs of the customer. Joe has a bachelors degree in applied science and has worked as a construction project manager before joining ICS as well as 4 years in the electrical field.

VP OF M&A INTEGRATION

Karen joined ICS in 2005 as the Office Manager, transitioned to the Finance Supervisor and now holds the position of VP of M&A Integration. Through the growth of ICS, Karen has developed an insight into the daily operations of all departments which has helped define process, procedures, and employee growth within each department. Karen has participated in the Business Leadership Institute of Binghamton NY as well as the Greater Binghamton Education Outreach Program. When she is not in the office she can be found in her gardens or out antiquing!

Chief Executive Officer

Kevin, President and CEO of ICS, one of the country’s largest Private Equity Backed Managed Service Provider.The company specializes in IT support, Hardware, Physical & Digital Security, Telecommunications, and other business solutions for organizations in virtually every industry across the country.Under Kevin’s leadership, ICS has grown exponentially year after year both organically and through M&A.ICS has roughly 150 employees and 4 locations.Kevin has led ICS through 5 Successful Acquisitions, most recently closing on a large MSP in Auburn, MA in December 2020.Serving as the Visionary, Kevin states our secret weapon is our Culture.Kevin also accredits ICS’s success on the incredible talented community-oriented team of employees.

Chief Financial Officer

Michael has served as ICS’s CFO since 2020. Michael’s focus is on delivering timely and accurate financial information to company leaders so that they can invest more of their time on improving customer experience. Prior to joining ICS, Michael held various financial and operational leadership roles in service-based businesses. Michael began his career in investment banking and private equity investing. He has earned an MBA in Finance and Bachelor’s Degree in Business Administration. Michael lives with his wife and two daughters in New Jersey and works primarily out ICS’s Endicott headquarters.

TECH LEAD

Peter started at ICS in 2016 as a Systems Engineer, he has over 10 years of experience in the technical field, from computer sales to systems administration for non-profits. In 2020, Peter moved into the role of Technical Lead with a focus of driving service operations and technical mentoring for the service team at the Endicott branch. As he continues to build his skill set and others around him, he is always looking for new ways to improve service delivery and efficiency for clients.

Human Resource Manager

Reva, HR Manager – Reva has been with ICS since 2012, and worked within HR for the last 5 years. Reva’s primary focus is in employee relations, benefits, and payroll. Reva start at ICS in 2012, as a Administrative Assistant, and as ICS grow so did her career. Prior to joining ICS, Reva completed her B.A in Human Development. When not at work, she is busy with two young energetic boys and runs a small custom apparell business.

Chief Operating Officer

Rob has served as COO at ICS since 2014. His focus is on leading the team to drive service excellence to provide an exceptional customer experience. Through his professional career, Rob has demonstrated his strengths in organizational efficiency, process optimization and employee development skills contributing to ICS’s breadth of services and relevancy as an industry leader. Rob lives in NY with his wife and five children. He deeply shares ICS’s purpose, cause and passion, to make a difference every day.

Marketing Manager

Sami has served as Marketing Manager at ICS since 2019. Sami's focus is on brand awareness on social media platforms and through campaigns, company community involvement, attending and planning events on behalf of ICS and ensuring that all marketing material is in line with our brand identity. Prior to joining ICS, Sami held various social media and marketing jobs. She has earned an MBA in Business and a Bachelor’s Degree in Business Administration with a Marketing concentration. In her spare time, you can find her coaching her All Star Cheerleading Team! Sami works out of ICS’s Endicott headquarters.

Chief Information Officer

With a passion for technology and problem solving, Travis joined ICS in 1999. Since joining the company as a System Engineer, Travis has worn many hats during his time at ICS.  Starting in 2005, Travis became Chief Technology Officer and helped to define, implement and manage the technology behind the tool stack that ICS uses to support their customers. These tools continue to evolve and are designed to help customers be more efficient and productive. In 2021, Travis took on the title of Chief Information Officer with the responsibility of managing the teams that evaluate technology, define security and support the infrastructure of ICS. Travis currently lives and works in Endicott, NY with his wife and two daughters.

Customer strategy manager

Greg has been with ICS since 2008. Over his long tenure with ICS Greg has always been focused on getting results for the client by aligning technology solutions with business objectives.  Greg works out of the Syracuse division and is a Central New York native. He has a Bachelors in Economic Crime Investigation in Cyber Security, and was a former Certified Information Systems Auditor (CISA).  Greg resides in Central New York with his family, and enjoys being outdoors in all four of the lovely Central New York seasons.

DIRECTOR OF CLIENT DEVELOPMENT - NY

Jason has been in his role at ICS since 2018 and has been in the industry for more than 20 years. The concentration of his efforts is to help clients meet their business objectives by way of technology. Advising and educating on the state of technology in general and as it aligns with their footprint is a basic summary of his function. Before Jason’s employment at ICS he worked at another local IT Services company starting in 2001 as an entry level technician and working his way up to eventual ownership of the corporation. Merging with ICS has afforded him time to spend with his wife and young family. Jason is a lifelong resident of the greater Syracuse area and works out of the ICS Syracuse office.

vCIO

Darren has worked in the Ithaca region since January 2019, when ICS expanded its reach and opened a branch in Ithaca, NY. Darren’s focus is on providing excellent and timely customer service and support. This lets ICS’s clients focus on their business instead of worrying about IT. Darren has been with ICS for the last 6 years, where he started as a Project Engineer helping clients implement new technology.

CHIEF REVENUE OFFICER

Brian has served in a number of roles with ICS over his 17 year technology career. Brian’s focus is on delivering a client experience that exceeds expectations. His team is responsible for prospecting, educating and onboarding new clients, while proactively managing the technology needs of existing clients.  Prior to his current role , Brian was the Regional President for New England, managing ICS operations in Massachusetts. He has held a series of executive-level roles and was the principal in a private consulting business. Brian has three grown boys and lives with his wife Nicole in Newport, Rhode Island and maintains offices in Endicott, New York  and Auburn, Massachusetts.

CHIEF REVENUE OFFICER

Brian has served in a number of roles with ICS over his 17 year technology career. Brian’s focus is on delivering a client experience that exceeds expectations. His team is responsible for prospecting, educating and onboarding new clients, while proactively managing the technology needs of existing clients.  Prior to his current role , Brian was the Regional President for New England, managing ICS operations in Massachusetts. He has held a series of executive-level roles and was the principal in a private consulting business. Brian has three grown boys and lives with his wife Nicole in Newport, Rhode Island and maintains offices in Endicott, New York  and Auburn, Massachusetts.

Alignment Engineering Team Lead

Chris has been with ICS since since 2015 joining as a field tech for and has since moved to an Alignment Engineer position and then to Team Lead. As the Lead of the Alignment team, his primary focus is to provide resources and improve standards for customers to keep them aligned with our best practices. He has 20+ years in the IT industry with varying positions including helpdesk management, field technician and infrastructure support.  He lives in central Massachusetts with his wife and 2 daughters and work out of the Auburn location.

Senior Account Executive

Chris has been with ICS since 2005 and in IT from the early 1990s with experience in a variety of areas previously for national and global IT services. Chris's role and responsibilities are obtaining new customers along with assisting existing customers with their technology needs in the New England-based area. Services Include Managed Services, Professional Services, and Procurement Services. Chris reports to the Auburn, MA location and lives on Cape Cod.

Outside Sales

Jack has served as an Account Executive at ICS since 2020. Jack’s primary focus is new business acquisition and enhancing client experience through relationship management. Jack started with ICS in 2019 as a Business Development Representative before transitioning to an AE. Prior to joining ICS, Jack completed his B.A. in Business Administration. In his spare time, Jack enjoys golfing and is an avid Boston sports fan. Jack lives in Massachusetts and primarily works out of ICS’ Auburn office.

Design Desk Director

Kelly has served as the Director of the Design Desk since 2011. Kelly's focus is to deliver trusted solutions and recommendations to the clients of ICS. Kelly has been at ICS since 1998 and served in many different positions and roles prior to the start of Design Desk. Kelly lives with her husband and two dogs in Charlton and works out of the Auburn office.

Director of Business Intelligence

Nancy brings over 30 years of financial and leadership experience to ICS, with experience in several industries including banking, manufacturing, social services, and IT/managed services. Her focus is on business intelligence and reporting. Nancy has a Bachelor’s Degree in Business Administration from Bryant University. She lives in Massachusetts with her husband, her two children and their families also reside in Massachusetts. Nancy works out of ICS’s Auburn location.

Senior New Business Development Manager

Steve has been with ICS since 2012. Steve’s focus is on developing relationships and partnering with new clients to assist them with their Company Technology strategies. Steve’ professional career includes several business development positions as well as serving in leadership positions with other southern tier NY companies. Steve primarily works out ICS’s Endicott headquarters.

Director of 1nteger

David has over 24 years of proven experience in the IT and security space. Throughout his career David has develop and grown Managed Network and Security Services that have serviced hundreds of organizations from fortune 500 to small businesses. His primary focus over he past 10 years has been on IT Security solutions and services. David believes in a defense-in-depth strategy to help organizations reduce risk, improve cyber resilience and meet compliance requirements.

Client onboarding manager

Jeremy’s career with ICS started in 2014 as a field technician, and quickly moved up to manage the Centralized Services department. He is currently the Onboarding Client Manager, ensuring the processes and procedures for bringing new contract clients under ICS’ support are followed. His interest in electronics and computing started in 1990, when he joined the Army as a Satellite Communications Radio Operator. After the Army, he progressed through the ranks of various companies encompassing computer sales, home automation and IT management. He lives in central Massachusetts with his wife, son, and twin daughters and works out of the Auburn location.

Senior Account Executive

Gaile has been with ICS since 2013. Gaile has decades of experience focusing on sales and business development where she has had a positive impact in building relationships with her clients while delivering the technology solution they need.  Prior to joining ICS, Gaile held various sales and business development positions in manufacturing, channel distribution, and managed service while working with SMB businesses to improve their technology landscape. She has earned her Bachelor of Science Degree in Business Management. Gaile lives with her husband Bob, along with son and daughter in Massachusetts and works in the Auburn MA location.

VP of Human Resources

Jim has over 20 years of HR Executive-Level Leadership experience in the Technology and Healthcare industries. Jim’s team works to ensure that ICS is an employer of choice with a positive, engaging work culture. Jim holds a Bachelor’s degree in Economics from DePauw University and a Master’s in HR Management from the Krannert School of Business at Purdue University. Jim has two grown children and lives with wife in Endicott, NY. Jim works primarily in our Endicott office.

VP of Human Resources

Jim has over 20 years of HR Executive-Level Leadership experience in the Technology and Healthcare industries. Jim’s team works to ensure that ICS is an employer of choice with a positive, engaging work culture. Jim holds a Bachelor’s degree in Economics from DePauw University and a Master’s in HR Management from the Krannert School of Business at Purdue University. Jim has two grown children and lives with wife in Endicott, NY. Jim works primarily in our Endicott office.

CHIEF REVENUE OFFICER

I have lived in the Syracuse area just about my entire life and graduated from Cicero-North Syracuse High School. I received my BS degree in Computer Science from SUNY Polytechnic Institute and my MBA from Columbia College. I started my career at Time Warner Cable now called Spectrum where I stayed for 16 years moving into various management positions throughout the company and most recently overseeing multiple retail store locations as a District Manager. After Spectrum I took a District Manager position for a construction support company called Tradesmen International before moving to ICS. Some of my responsibilities include leading a team of engineers, and staff to achieve the metrics and goals set forth by the company.

"Believe in yourself and you will be unstoppable" I'm excited that ICS is growing and changing to adapt to the marketplace. I'm looking forward to being part of the team that helps ICS succeed.

Financial Controller

Tad is a Vestal native and a graduate of both SUNY Broome and Binghamton University. After obtaining his NYS CPA license he went into private practice and before joining ICS was most recently the Controller for National Pipe and Plastics for close to 7 years. Tad is responsible for the overall Finance/Procurement/Admin functions and the day-to-day management of those departments. I am very excited to be a part of the ICS family. I am very grateful to be a part of ICS and I am very much looking forward to growing with such a wonderful company.

TECH LEAD

I come from a diverse background in computer support and related disciplines and have worked for an Information Technology consulting group and a Managed Service Provider.

Some of my roles and responsibilities include: driving the service team to achieve optimal performance and efficiency, working to help the development of our technical staff of team(s), mentoring/coaching a team of engineers to troubleshoot and optimize their efficiency, and providing excellent problem-solving skills.

When I am not at the office I enjoy camping, fishing, hiking, biking, cooking, gardening, movies, concerts/music and family events.

Vice President of Centralized Services

Cindy has a strong track record of success in the IT Managed Services Industry, most recently serving as Director of Operations at Integrated IT in Westfield, MA. As ICS continues to grow, Cindy will provide leadership and strategic direction to our centralized service teams that support customers across all regions. These teams include the Phone Support Team, The Projects Team, Infrastructure Management and Alerting, Client Onboarding and Technical Escalation teams.

Cindy was named in the Top 25 Women in IT Managed Services recently by IT Services Report. She lives in Central Massachusetts and will be primarily working out of the Auburn, MA location. In her free time, Cindy enjoys golfing, doing home improvement projects and participating in dog rescue organizations.

Director of Operations

Sean is a Binghamton native who graduated from SUNY Broome and has over 15 years of management experience.

​Sean lives in Vestal, NY and will be working out of Endicott, NY. In his free time, Sean enjoys PC Building, Sports (Watching and Playing), Gaming, Comic Book Collecting, Traveling, Music, TV Shows and Movies.

Sean stated - “It is an honor to be selected to join an organization such as ICS. From their success and growth in the industry and their commitment and passion for the local communities and the people they serve, it will be a fantastic opportunity to join a great team and organization. I’m looking forward to helping be a part of the company’s future success.”

Regional VP of New England