When you need support from ICS, you can call our HelpDesk or email in a ticket. When your ticket hits our Service Pod, our engineer will reach out to you to start working on your ticket. Meet Pete; he is one of our Service Pod engineers!
What happens when a customer needs assistance? They call a help desk technician! We have a 24/7 help desk that provides support to customers in need! Are you ready to meet Calvin?
Customer Success Managers are there to help you every step of the way. They ensure that the needs of their clients are met consistently and effectively. They also help their clients plan for today and 5 years down the road. Are you interested in learning more about what a Customer Success Manager can do […]
When partnering with ICS, we make sure you are in great hands every step of the way. The first part of the customer journey starts with onboarding. Are you interested in learning more about the process? Meet Aaron!
Does your business have multiple offices or suites? Did you receive a call that wasn’t for you? Need to get ahold of someone in the office? Imagine how time-consuming it would be to have to go from one part of the office to another to answer a simple phone call or to see if […]
Are you ready for your company to become a powerhouse at internal communication, organization, efficiency, and accessibility? Office 365 is the answer for you. Don’t believe all the hype? Try it out for yourself! One of the biggest pros to Office 365 is the subscription-based model. Your business can use one, two or all […]
Quarterly Business Reviews, or as we call them at ICS, Technology Insight Reviews (TIR’s), are a great way to connect with our clients on both a business and personal level. Each quarter we get together to discuss the state of each client’s IT infrastructure along with daily service and support. We also review projects […]
Technology demands urgency, reliability and planning. At ICS we offer Managed Services that are tailored specifically to your company’s needs. With over 50 engineers on staff, we have the knowledge pool to create innovative solutions to optimize your business operations that in turn makes your employees more efficient and your business run smoother. What is […]
The end of the year is finally upon us. As I sit here and reflect on 2018 preparing for the final week of the year, the one word that sums it up is grateful. ICS has had tremendous growth in 2018 and it was a complete team effort. Some of the things I am grateful […]
…. when you are trying to make a difference. When we started the ICS Cares program a few years ago, the goal was simple. We wanted to give back to the communities that we serve. It started small with efforts to raise awareness for Breast Cancer with our classic pink ICS Shirts. Over time, it […]